Cookie Policy

Food O Live uses cookies and similar technologies to operate, protect, understand and improve its Platform. This Cookie Policy explains what these technologies are, why they may be used and the choices available to users.

A cookie is a small data file stored on a user browser or device when a website is visited. Cookies can allow a service to recognise a browser, remember preferences, maintain a login session, understand how a website is used and improve functionality.

Food O Live may also use pixels, tags, web beacons, SDKs, local storage, session storage, device identifiers and similar technologies. References to cookies in this Policy may include these technologies where appropriate.

Strictly Necessary Cookies

These cookies support essential Platform functions and may be required to provide services requested by the user.

• Account authentication and security.
• Fraud prevention and shopping-cart functionality.
• Order processing, payment-related session management and session continuity.

Functional Cookies

These cookies help remember user choices and improve convenience.

• Language and display preferences.
• Saved preferences and location choices.
• Other personalised settings.

Analytics and Performance Cookies

These technologies help us understand how the Platform performs and how users interact with it.

• Number of visitors and frequently viewed pages.
• Navigation paths, loading times and application errors.
• Feature usage and overall Platform performance.

Advertising and Marketing Cookies

Subject to applicable consent requirements, these technologies may measure campaign performance, advertising interactions, conversions and provide relevant marketing.

Security Cookies

Security-related technologies may help detect unusual activity, prevent account abuse, identify fraudulent sessions and protect our systems.

First-party cookies are set by Food O Live or on our behalf to support Platform operation. Third-party cookies or similar technologies may be provided by services used for analytics, payments, maps, advertising, customer support, security, social-media integration or other functions. Third parties may process data according to their own privacy policies.

• Session cookies generally expire when the browser session ends.
• Persistent cookies remain for a specified period or until deleted.
• Retention duration varies according to the purpose and technology used.

Where required by law, Food O Live will request appropriate consent before placing non-essential cookies or similar technologies. Users may be presented with options such as Accept All, Reject Non-Essential Cookies or Manage Preferences. Strictly necessary cookies may operate without optional consent where permitted because they are required to provide requested functionality.

Users may manage cookies through Food O Live cookie-preference controls where available, browser settings or device settings. Blocking certain cookies may affect account login, saved preferences, location functionality, checkout, personalisation or other Platform features.

Food O Live may use analytics providers to understand how users interact with the Platform. Analytics information may include page views, session duration, device type, approximate location, referral source, clicks, app activity and technical diagnostic information. Where appropriate, we seek to minimise or aggregate analytics information.

Where Food O Live uses advertising technologies, they may be used to measure advertising effectiveness, determine whether an advertisement led to a visit or order, build aggregated campaign statistics and provide relevant advertising where legally permitted. Where consent is required, such technologies will be subject to the user consent choices.

Some browsers or devices provide privacy signals or tracking controls. Food O Live will respond to legally required signals where applicable. The most reliable way to manage optional Food O Live cookies is through the cookie-preference tool provided on the Platform, where available.

Food O Live may periodically update this Cookie Policy to reflect changes in technologies, new Platform features, legal requirements or operational practices. The updated date will be displayed at the beginning of this Policy.

• Food O Live Privacy Team: [PRIVACY / DATA PROTECTION CONTACT — NAME / DESIGNATION] (placeholder — value not yet supplied)
• Email: [PRIVACY TEAM EMAIL] (placeholder — value not yet supplied)
• Grievance Officer: Ch. Vishwesh Kumar Reddy
• Address: Villa No. 175, Ashoka Ala Maison, Dulapally, Hyderabad, Rangareddy, Telangana, India 500014