Delivery Policy

Food O Live facilitates delivery in selected serviceable locations. Availability depends upon customer location, restaurant location, Restaurant Partner operating hours, Delivery Partner availability, distance, local restrictions and other operational factors.

Before or after an Order is placed, Food O Live may display an estimated delivery time. The estimate may consider restaurant preparation time, distance, historical delivery information, road conditions, demand, Delivery Partner availability and other operational information. Delivery estimates are not guaranteed unless Food O Live expressly states otherwise.

Delivery charges may vary according to distance, location, demand, restaurant, order value, weather or operating conditions, promotional benefits and other disclosed factors. Applicable charges will be displayed before the customer completes payment.

Customers must provide an accurate and complete delivery address. After a Restaurant Partner begins preparing an Order, an address change may not be possible. Where a changed address falls outside the original serviceable area, Food O Live may be unable to complete delivery.

Customers should remain reasonably reachable through the telephone number or communication channel associated with the Order. A Delivery Partner may contact a customer for directions, building access, delivery confirmation, identifying the entrance or other legitimate delivery purposes.

Where available, customers may request contactless delivery. The customer remains responsible for ensuring that the selected drop-off location is safe and clear instructions are provided. Once properly left at an authorised location, risk of loss caused by subsequent exposure, theft or third-party interference may pass to the customer, subject to applicable law.

Food O Live may use reasonable delivery-verification mechanisms including OTP, order code, customer confirmation, geolocation, delivery photograph where legally appropriate or electronic status confirmation. Users should not disclose a delivery OTP before the Delivery Partner is genuinely completing the corresponding delivery.

Restaurant Partners are primarily responsible for packaging food appropriately for delivery. Delivery Partners are expected to handle Orders with reasonable care. If packaging is materially damaged or an Order spills during delivery, customers should report the issue promptly through Food O Live support.

If the customer cannot be contacted after reasonable attempts, Food O Live or the Delivery Partner may follow available delivery instructions or customer-support procedures. Depending on the circumstances, an Order may be left at an authorised location, returned where reasonably possible, disposed of where food-safety considerations require it or treated as a customer-attributable unsuccessful delivery.

Delivery may be delayed by traffic congestion, weather, restaurant preparation, accidents, public events, road closures, government restrictions, high demand, vehicle problems, telecommunications failures or other factors beyond reasonable control. Food O Live will endeavour to provide status information where reasonably available.

Where operationally appropriate, a Delivery Partner may complete more than one delivery during a delivery route. Food O Live will use reasonable systems intended to preserve appropriate delivery efficiency and food handling.

• Act professionally and treat customers respectfully.
• Handle Orders with appropriate care.
• Comply with road-safety requirements and applicable law.
• Avoid tampering with packages and follow applicable delivery procedures.
• Customers may report inappropriate conduct through Food O Live support.

Customers must not harass, threaten, abuse, discriminate against, physically intimidate or deliberately endanger Delivery Partners. Serious or repeated violations may result in account restrictions, subject to applicable law.

Delivery may not be possible to restricted premises, unsafe areas, inaccessible locations, institutional locations, government-controlled areas or locations where entry requires authorisation unavailable to the Delivery Partner. Customers may be required to receive the Order at a reasonable accessible point.

If Food O Live later enables delivery of age-restricted or regulated products, such deliveries will be subject to separate eligibility, verification, licensing and local-law requirements. Unless specifically enabled and lawfully available, Food O Live should not be treated as offering such products.

Delivery obligations are subject to circumstances beyond reasonable control, including extreme weather, natural disasters, governmental restrictions, civil disturbance and telecommunications or infrastructure failures.

• Customer Support: [SUPPORT EMAIL] (placeholder — value not yet supplied) / +91 63015 71063
• Order-related complaints should include the order number and a clear description of the issue.
• Grievance Officer: Ch. Vishwesh Kumar Reddy / [GRIEVANCE OFFICER EMAIL] (placeholder — value not yet supplied)
• Registered Address: Villa No. 175, Ashoka Ala Maison, Dulapally, Hyderabad, Rangareddy, Telangana, India 500014