Terms of Service

These Terms of Service govern your access to and use of Food O Live. By accessing the Platform, registering an account or placing an order, you agree to be bound by these Terms, the Privacy Policy, Refund and Cancellation Policy, Delivery Policy, Cookie Policy and any additional terms displayed for a specific service, feature or promotion. If you do not agree, you should not use the Services.

Food O Live provides a technology platform through which users may discover participating restaurants, view restaurant information, place food orders and, where available, arrange delivery. The Platform may also provide transparency features including Live Kitchen feeds, Trust Scores, Public Inspection Records, ratings, reviews, hygiene information and restaurant verification information.

Unless expressly stated otherwise, participating restaurants operate independently from Food O Live. Food O Live may facilitate transactions among customers, restaurants, payment providers and independent delivery providers.

• Customer or User means a person accessing or using Food O Live.
• Restaurant Partner means a restaurant, food outlet, cloud kitchen, merchant or other food-service provider listed on Food O Live.
• Delivery Partner means a person or organisation facilitating pickup and delivery of an order.
• Platform means Food O Live websites, applications and related digital services.
• Order means an order submitted through Food O Live.
• Services means services made available through the Platform.

To create and independently operate an account you must generally be at least 18 years old, be legally capable of entering into a binding agreement and provide accurate registration information. A minor may use the Services only through or with the involvement of a parent or legal guardian to the extent permitted by law.

• Provide accurate and current information.
• Protect your password and OTP and prevent unauthorised use.
• Notify Food O Live promptly of suspected unauthorised access.
• Accept responsibility for activity occurring through your account except where applicable law provides otherwise.

Food O Live may display restaurant names, addresses, menus, descriptions, prices, photographs, opening hours, estimated preparation times, ratings, Trust Scores, licences, inspection information, kitchen feeds and other relevant information. Restaurant Partners are primarily responsible for the accuracy of menu items, ingredients, pricing, availability, food preparation, licences, allergens, dietary classifications and operations.

Restaurant Partners are responsible for complying with applicable food-safety requirements, FSSAI requirements, health regulations, hygiene requirements, licensing requirements, labelling requirements and local laws. Preparation, ingredients, kitchen operations, packaging and food quality are primarily the responsibility of the Restaurant Partner preparing the food. Nothing in these Terms excludes any legal responsibility that applicable law places directly upon Food O Live.

Customers with allergies, food intolerances, medical dietary restrictions or religious dietary requirements should exercise appropriate care. Restaurant descriptions and filters such as vegetarian, vegan, gluten-free, nut-free, halal, Jain or allergen-related classifications depend substantially upon information supplied by restaurants. Unless specifically guaranteed by the Restaurant Partner, Food O Live cannot guarantee that a restaurant environment will be free from cross-contact or particular allergens.

A Live Kitchen stream is designed to improve transparency. Feed availability may vary, streams may be interrupted or delayed, camera coverage may not show every part of a kitchen and technical outages may occur. The feature is informational and does not replace regulatory food-safety inspections.

Where Food O Live displays government, regulatory or third-party inspection information, that information may originate from external sources. Food O Live endeavours to display available information accurately but cannot guarantee that external databases are updated immediately. The original issuing authority remains the authoritative source of an official inspection record.

Food O Live may provide proprietary Trust Scores to help users evaluate restaurants. Trust Scores may change as additional data becomes available. A Trust Score is an informational indicator, does not constitute a guarantee, is not an official government certification and does not eliminate the need for users to exercise reasonable judgement.

An Order constitutes a request to purchase items listed by the selected Restaurant Partner. Acceptance may depend upon restaurant availability, item availability, serviceability, operating hours, delivery-partner availability, successful payment authorisation and other operational factors. An order is generally considered accepted once confirmed through the Platform.

Prices shown may include or exclude applicable taxes, delivery charges, platform fees, packaging charges, handling charges, small-order charges, surge or distance-based delivery charges and other disclosed charges. The final payable amount will be displayed before order confirmation. Restaurant Partners are generally responsible for menu pricing supplied by them. Prices available through Food O Live may differ from prices offered directly by a Restaurant Partner.

Food O Live may support UPI, debit cards, credit cards, net banking, supported wallets, cash on delivery where available and other authorised payment methods. Payments may be processed through third-party providers. You agree to provide valid payment information and authorise processing of the transaction. Food O Live may reject or cancel suspicious or unauthorised transactions.

Promotions may have validity periods, apply only to selected users or restaurants, require minimum order values, be geographically limited, exclude certain items, be non-transferable and be subject to separate promotional conditions. Food O Live may withdraw, suspend or correct an offer affected by fraud, technical error or misuse, subject to applicable law.

Order cancellations and refunds are governed by the Food O Live Refund and Cancellation Policy. Food is generally prepared specifically against customer orders and may be perishable. Cancellation availability may therefore depend upon the stage at which cancellation is requested. Nothing in that policy limits mandatory consumer rights under applicable law.

Delivery is subject to the Food O Live Delivery Policy. Delivery times displayed are estimates rather than guarantees unless expressly stated otherwise. Delivery may be affected by restaurant preparation time, traffic, distance, weather, local restrictions, road closures, demand, delivery-partner availability and circumstances beyond reasonable control.

Customers must provide a complete address, accurate contact information, reasonable delivery directions and access to the delivery location, and should remain reasonably reachable during the delivery period. Where delivery cannot be completed because of customer-attributable circumstances, the order may be treated in accordance with the Refund and Cancellation Policy.

• Reviews must reflect genuine experiences and relate to the relevant transaction or restaurant.
• Reviews must not contain threats, harassment, unlawful or discriminatory content, private information of another person, malicious software or content infringing third-party rights.
• Reviews must not be used for blackmail, extortion or undisclosed compensated manipulation.
• Food O Live may moderate or remove content that violates these Terms or applicable law.

You retain ownership of content you lawfully create and submit. By submitting content to Food O Live, you grant Food O Live a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt and distribute the content as reasonably necessary to operate, promote and improve the Platform. You confirm that you have the rights necessary to submit such content.

• Do not create fraudulent orders or impersonate others.
• Do not interfere with Platform security or access another account without permission.
• Do not scrape or harvest information using unauthorised automated means.
• Do not misuse promotional codes, manipulate ratings or submit fraudulent refund claims.
• Do not abuse Restaurant Partners or Delivery Partners.
• Do not upload malicious software, reverse engineer restricted components or use the Platform for unlawful activity.

The Platform, including its name, logos, software, design, databases, graphics, text, proprietary scoring methodologies, user interface and Food O Live-owned materials, may be protected by intellectual-property law. Except as expressly permitted, no material may be copied, modified, distributed, sold or commercially exploited without appropriate permission. Restaurant names, logos and trademarks remain the property of their respective owners.

Food O Live may integrate maps, payment services, analytics platforms, communication providers, social-media services and other third-party technologies. Use of those services may also be governed by the relevant third party terms and privacy policies.

We aim to maintain reliable Services but cannot guarantee uninterrupted availability. Access may be temporarily affected by maintenance, upgrades, cybersecurity events, telecommunications failures, cloud-service interruptions or circumstances beyond reasonable control.

Food O Live may restrict or suspend an account where reasonably necessary because of fraudulent activity, abusive conduct, repeated false refund claims, security risk, legal requirement, violation of these Terms or misuse of the Platform. Where required by law, appropriate notice or grievance mechanisms will be provided.

To the extent permitted by applicable law, the Platform is provided on an "as available" basis. Food O Live does not warrant that every Restaurant Partner or menu item will always be available, that delivery estimates will always be exact, that third-party information will always be error-free or that technology services will operate without interruption. Nothing in these Terms excludes warranties, guarantees or liabilities that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Food O Live will not be responsible for indirect, incidental, special or consequential losses arising from use of the Platform where such liability may lawfully be excluded. Any limitation remains subject to the Consumer Protection Act, 2019, applicable e-commerce rules, product-liability requirements, food-safety legislation and other mandatory provisions of Indian law.

To the extent permitted by law, you agree to indemnify Food O Live against third-party claims arising directly from your unlawful use of the Platform, material breach of these Terms, fraudulent activity conducted through your account or content submitted by you that unlawfully infringes another person rights.

Food O Live will not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, floods, severe weather, epidemics, government restrictions, strikes, civil disturbance, telecommunications failures, internet outages and electricity failures.

Food O Live may update these Terms periodically. Where required, material changes will be communicated through appropriate means. Continued use after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

These Terms are governed by the laws of India. Subject to applicable consumer rights and mandatory jurisdiction requirements, courts situated at Hyderabad, Telangana shall have jurisdiction. Any arbitration provision adopted by Food O Live should be separately reviewed by legal counsel before publication.

• Grievance Officer: Ch. Vishwesh Kumar Reddy
• Designation: [DESIGNATION] (placeholder — value not yet supplied)
• Email: [GRIEVANCE OFFICER EMAIL] (placeholder — value not yet supplied)
• Telephone: +91 91002 16945
• Address: Villa No. 175, Ashoka Ala Maison, Dulapally, Hyderabad, Rangareddy, Telangana, India 500014